In an effort to better serve our clients during the claims handling process after an automobile accident, our team took time away from our desks to see vehicle damage examples first hand. We heard directly from the auto body shop specialists to help us better understand the complexities of newer vehicles in the marketplace. The advanced materials and technology in newer vehicles heavily impact how a claim needs to be handled to make sure that the repairs are done properly. This is critical to get a client safely back out on the road.
The visits helped us better understand how to educate our clients on their vehicle needs, the importance of utilizing Original Equipment Manufacturer parts for repairs, and what items impact the turnaround time of settling a claim.
We are grateful for the interactive and educational discussions with the auto body specialists at Greater Pittsburgh Collision Works in Coraopolis and Kollinger Auto Body in Wexford. Experiences like these help us better serve our mutual and future clients!