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OSHA Guidelines for Business Safety: COVID-19
In an effort to relay important information as it relates to COVID-19 and its impact on business everywhere – we are pleased to offer two thought leading articles to help you navigate these uncharted waters.
In an effort to relay important information as it relates to COVID-19 and its impact on business everywhere – we are pleased to offer two thought leading articles to help you navigate these uncharted waters.
This article is related to OSHA’s Enforcement Priorities During the Coronavirus Pandemic:
OSHA Enforcement Priorities During COVID-19DownloadWe hope you find both articles of both interest and support during these times. As always, the members of your Simpson | McCrady team stand ready to answer any and all questions you may have in regard to Risk Management.

Re-opening a Business After COVID-19: Risk & Safety Priorities
In an effort to relay important information as it relates to COVID-19 and its impact on business everywhere – we are pleased to offer two thought leading articles to help you navigate these uncharted waters.
In an effort to relay important information as it relates to COVID-19 and its impact on business everywhere – we are pleased to offer two thought leading articles to help you navigate these uncharted waters.
This article frames thought around assessing the risks associated with re-opening of businesses along with ideas about how to minimize those same risks:
Risk Insights – Reopening a Business after COVID-19 (Zywave)DownloadWe hope you find both articles of interest and support during these times. As always, the members of your Simpson | McCrady team stand ready to answer any and all questions you may have in regard to Risk Management.

Private Client Services Insurance Company COVID-19 Responses
Insurance carriers respond to the global pandemic and how they’re helping out communities and individuals. It’s helpful to see small acts of kindness that give hope during these difficult times. In Pittsburgh’s little town of Aspinwall, PA, a concrete wall has turned into an inspiring wall of chalk artwork from adults and kids alike.
Insurance carriers respond to the global pandemic and how they’re helping out communities and individuals.
It’s helpful to see small acts of kindness that give hope during these difficult times. In Pittsburgh’s little town of Aspinwall, PA, a concrete wall has turned into an inspiring wall of chalk artwork from adults and kids alike.
The insurance carriers that we represent are taking steps – big and small – to help out our mutual clients and communities across the US to stand strong, see the good in each day, and to help out those in need. With so many Americans sheltering-in-place and doing their part to flatten the curve, there are less vehicles on the road, less miles on your car, and less accidents happening each day.
In an effort to give back, some insurance companies are crediting a portion of their automobile premium back to their clients and finding other ways to help. This is an ever evolving list but we hope you find this information helpful in understanding what they are doing and what action, if any, you need to take on your end to benefit:
AIG Private Client Group:
Subject to regulatory review and approval where needed, AIG Private Client Group automobile policy holders can expect a 25% credit back from their auto premium accrued during the two-month period of March-April 2020. They are taking steps with premium billing assistance and can reach out to their billing team to address these concerns at (888)978-5371 or billing.pcg@aig.com.
AIG is also supporting local communities, donating thousands of masks to hospitals, distributing food to non-profit organizations and contributing to local relief efforts in the US, Canada and Bermuda.
Chubb:
On April 5, they announced that the company is committing $10 million to pandemic relief efforts globally and that they will not conduct any layoffs of Chubb employees while in the midst of the pandemic.
On April 13, they also announced that they will be providing a credit for its personal auto insurance clients in the form of a 35% premium reduction for the months of April, May, and a portion of June. No action is required on the client’s end. The credit applies to the upcoming renewals and will be shown as a renewal credit or as a refund check at renewal for a few select states.
If assistance is needed with billing issues, please reach out to your Account Manager to discuss.
Cincinnati:
On April 10, they announced a 15% stay-at-home personal auto credit for April and May premiums – pending regulatory approval. No action is required on the client’s end to receive this discount.
They have also paused cancellations due to nonpayment of premium and are waiving late fees until May 31. Extending to a later date may occur based on individual states.
In addition, they have temporarily waived contractual restrictions on policyholders now performing delivery services in efforts to protect the wellbeing of their communities.
Encompass:
Their efforts include a Shelter-In-Place Payback with an average of 15% money back based on their monthly premium for April, May, and June. Please make sure that your payment information is up to date. Note that Encompass also informed us that customers have received calls asking for account information – note that this is a SCAM and customers should not provide bank or credit card information or money to individuals who call regarding the Payback.
They are offering free identity protection from Encompass’ parent company, Allstate, by signing up in April or May.
Payment relief is available for those in need and can be requested to be placed on a special payment plan. If you are enrolled in Easy Pay/Recurring Credit Card, please call if payment relief is needed so your Account Manager can update your billing information to benefit from this.
They have also temporarily extended coverage for customers who use their personal vehicles to deliver food, medicine and other goods during the Covid-19 state of emergency period. The start and end dates for this endorsement are tied to a governor’s declared State of Emergency, not a Shelter-in-Place order or other Department of Insurance orders. Once the COVID-19 State of Emergency has ended, the endorsement terminates and will no longer apply to the customer’s insurance policy. This means the commercial exclusion applies and coverage is not provided.
Goodville:
They have suspended notices of cancellation for late payments and are waiving late fees for their members for the time being.
All personal lines auto policyholders will receive a 15% premium credit for April and May. Members do not need to take any action to receive their premium credit/refund. The credit will be applied to the next installment or refunded by check, depending on the current payment options selected by the member.
Goodville will provide members that are fortunate and able to be charitable an option to forego their premium refund and direct it to charity. To do so, members can visit www.goodville.com/covid19 or call 800-603-8152 before June 1, 2020. In addition, Goodville is committing $100,000 in matching funds to this effort. Members will have the option to direct their charitable contributions to regional food banks, first responders/healthcare workers, or international relief.
A member letter is being sent out to all policyholders starting May 1, 2020 with further details.
Hagerty Collector Car:
They have taken efforts to provide assistance if there are issues with payments because of the Covid-19 impact. Please call your Account Manager to discuss if you have any questions.
Nationwide Private Client:
The Nationwide Foundation has made $5 million in contributions to local and national charities to support pandemic response efforts.
They have also taken measures to assist with payment concerns and premium relief for personal automobile policies in the form of a one-time premium credit of $50. No action is needed for the premium credit. If you need assistance with billing, please reach out to your Account Manager to discuss.
Progressive:
They have introduced the Apron Relief Program. Subject to approval by state regulators, personal auto customers who have a policy in force as of April 30 and May 31 will be credited 20% on their May and June premiums respectively. Additional credits may be offered in the coming months. No action is needed to receive these benefits.
Starting April 1 through May 15, customers will not be cancelled or non-renewed for non-payment of premium. This is subject to state leniency guidelines. Late fees or cancel fees will not be charged, collections will be paused, and they will hold off on cancelling or non-renewing any active policies due to non-payment through May 15, 2020. Automatic payments will continue to go through unless directed otherwise. Please contact your Account Manager if you have questions on this.
There are temporary modifications to the policy exclusions to provide applicable coverage for claims involving food and medicine delivery activity by Personal Auto and Motorcycle customers.
They are also offering additional assistance to support first responders, health care workers, and delivery personnel.
The Progressive Foundation has funded an $8 million donation to go to charities focused on hunger, health, and homelessness.
Pure:
A Special Refund notification was released as of April 13 indicating their efforts. They will continue to contribute to the Subscriber Savings Account. The approval for the next allocation for 2019 results will be released in the next few weeks.
They are making a Reduced Miles Refund to members with Pure auto policies. Subject to regulatory approval in each state, a 15% credit will apply for the period of time from the introduction of state stay-at-home orders until they are lifted. These will be paid in cash or applied to reduce any outstanding balance due to Pure. This will not apply to classic cars due to the already low-to-no mileage premium credits.
In addition to the funds already allocated through their Pure Insurance Foundation, they have added an additional grant of $500,000 to the current charitable organizations that they already serve including food banks throughout the US.
Selective:
Pending regulatory approval, customers with an inforce personal auto policy as of April 30, 2020 and May 31, 2020 will receive 15% of their monthly premium for April and May applied to their account. Credits will be automatically issued without any required action on your end. Customers should see the credit from their April period applied to their account by May 15. If policies are paid in full, a refund check will be issued to them in late May. This process will be replicated in early June for the May time period.
They are also offering adjustments in pay plans and grace periods, where needed.
To read more about Selective’s actions, including what they are doing for their employees, please read their press release and their Q&A page.
Travelers:
The Stay-At-Home Auto Premium Credit Program automatically gave US personal auto insurance customers a 15% credit on their April, May and June and these were subject to approval by state regulators.
On 6/16/2020, they returned to normal billing processes in most states. Customers that received billing relief and had $100 or more unpaid premium ($10 in California, Delaware, Maryland, New Jersey, New York, Oregon and Washington D.C.) will receive a separate ‘C’ bill and will have 12 months to pay the separate ‘C’ bill. Normal bills will also be going out and should be paid to keep the policies active. The premiums from normal bills and ‘C’ bills should be paid separately and not combined. If there are any questions, please call 1-800-842-5075 to speak with a Travelers representative.
They have, on a case by case basis, temporarily expanded their contract to cover customers whose job responsibilities now include using their personal vehicles to make food, grocery, pharmacy and medical supply deliveries. (This does not apply to those who are working for transportation network companies.)
Cancellation and non-renewals have been suspended through June 15 with no interest, late fees, or penalties during this time. This does not apply to recurring payment plans.
Philanthropically, they have pledged $5 million to Covid-19 relief efforts to assist families and communities across North America, the United Kingdom, and the Republic of Ireland, among other efforts.
Please note that these are all recent announcements and are pending individual state regulatory approval. This is meant to be a general summary and all terms, conditions, and coverage are dependent on each individual policy at the time of a claim. We will continue to update as additional information comes in which, at the moment, is daily. Take care, stay safe, and be well.
We have also been posting helpful tips, useful information, and even comfort food recipes on our Facebook and LinkedIn pages. Please feel free to follow us on these platforms to see what additional information you may find helpful in your day to day.
From your Private Client Services Team at Simpson | McCrady
Last updated 9/15/20

COVID-19: Private Client Services – Family Safety During a Pandemic
A message from our Private Client Services Team during a time where “social distancing” is the new norm with the novel Coronavirus (COVID-19): We are here for you! We want to let you know that we are here. Please read on for updates on where we are, what we’re seeing and how we can help.
A message from our Private Client Services Team during a time where “social distancing” is the new norm with the novel Coronavirus (COVID-19): We are here for you!
We want to let you know that we are here. Please read on for updates on where we are, what we’re seeing and how we can help.
Where we are:
While we’ve cancelled any upcoming large group presentations and individual business travel, instated remote office capabilities for our staff and we may not be able to have you visit our office or have an in person meeting over coffee for the time being, we’re only a phone call away. We recognize that lives must go on and there are risk management and insurance items that you need us to take care of and address. Please don’t hesitate to reach out to any of our Private Client Services team members via email or give our office a call. We have business continuity plans in place to make this as seamless as possible for you.
Where you are:
Where possible, sign up for local alerts to keep posted on what is going on in your own area. We assist clients across the US and internationally but, as an example, for those in the Pittsburgh area, the is providing local resources and information on the outbreak. Please check with your own local counties to determine the best way to receive notifications on what is going on in your
area.
What we’re seeing in the insurance market:
While travel and large events have been significantly decreasing in the efforts to slow down the spread of COVID-19, it’s important to know what your options are in the future when rescheduling. Travel and event insurance, under normal circumstances, are available through our office but, at the moment, many companies have placed a pause on issuing any new business until further notice for this type of coverage. If you have a question or concern, please reach out for further discussion.
Cyber attacks continue to be a trend that we are seeing in the marketplace. If you do not have personal cyber insurance or have not had this discussion, please reach out to your Account Manager to review your options and easy risk management tactics that you can quickly put into place. With COVID-19, we’ve seen an uptick in issues and want to make sure you have
proper protection.
Under normal circumstances, personal automobile and motorcycle policies exclude coverage for things like using your personal vehicle to provide food deliveries. Some companies have issued statements providing leniency in certain situations to assist during the COVID-19 state of emergency to temporarily help out US citizens. Many restaurants have been thrust into delivery activity that they did not contemplate until the stay at home mandates were made and have forced many to use their personal vehicles to assist with food deliveries. Each company has issued a different stance and if you or a family member are utilizing your personal auto to provide food deliveries from restaurants or through groups, please reach out to discuss your specific information to confirm you have proper coverage in place while driving.
We, along with all of our carriers, are closely monitoring the situation. We will update this post as needed along with providing additional helpful tips and information on our social media platforms through LinkedIn and Facebook. Please know that we are here for you and are available to address any of the regular day to day needs – home, vehicle, and valuable article purchases and questions on risk mitigation and risk management, to name a few. Please reach out as we’d love to hear from you.
From our family to yours, stay safe and be well,
Your Simpson | McCrady Private Client Services Team
*Last updated 3/27/2020

COVID-19: Proactive Tips
As concerns about the COVID‑19 continue to rise in the headlines, so has apprehension over the pandemic’s potential threats towards the welfare of our clients’ workforce and the disruption of their businesses.
As concerns about the COVID–19 continue to rise in the headlines, so has apprehension over the pandemic’s potential threats towards the welfare of our clients’ workforce and the disruption of their businesses.
Simpson | McCrady is here to assist you in reviewing your key insurance coverages and business continuity so that your organization can appropriately develop and implement a plan of action through effective risk management policies, added measures and procedures during a potential pandemic.

KNOWING YOUR COVERAGES AND HOW THEY MAY RESPOND
It is unusual to have a specified policy in place for business loss due to a pandemic. Therefore, it is imperative that you review your policies with Simpson | McCrady to reaffirm any key coverages that may be provided. Below are general policy interpretations and initial coverage analysis – again, specific policy terms and conditions would need to be reviewed in order to confirm the general observations below.
Workers’ Compensation Insurance
Compensability for Worker’s Compensation will be based on whether or not the disease/illness is considered occupational. In order for it to be compensable, the disease would have to be contracted during the course of employment and due to conditions specific to the employees work. For example, if an employee is deemed to have contracted COVID-19 while traveling for work, workers compensation compensability could apply. Likewise, healthcare workers exposed to COVID–19 during their course of employment may merit compensability via Worker’s Compensation.

Liability Insurance
General liability policies typically provide coverage for bodily injury and property damage. Liability policies often have exclusions for communicable disease or viruses, which means bodily injury and property damage caused by diseases like COVID-19 may not be covered. Claims will likely require specific documentation about the exposure of the disease and potentially its origin and diagnosis, so keep clear records if someone at your organization becomes ill.
Property/Business Interruption Insurance
Business Interruption/Loss of Income policies are almost always embedded in property policies and require that physical loss or damage to covered property, by an insured peril, to trigger coverage. Further, in order for business interruption coverage to trigger, the loss or damage must generally occur on the insured’s premise or dependent premise. Extensions for business interruption for dependent businesses (e.g. suppliers) are also available. In the case of COVID-19, however, communicable disease is not a covered peril – so triggering coverage would be difficult to argue.

TAKING A PROACTIVE APPROACH
Simpson | McCrady and our team of experts recommend several ways in which your business can take a proactive approach to preparing for a negative impact as COVID-19 spreads.
1: Review your business continuity plan and determine appropriate alternatives in light of COVID-19
Examine your business continuity and pandemic policies and procedures to ensure your organization is prepared if your employees become ill. Your continuity plan should include the course of action you will take if an employee is impacted, how to respond and accommodate employees who don’t feel safe working in a communal space or whose home life may be impacted if schools or childcare centers are closed. It should also include a plan to address any employee who is at risk of infection while traveling in quarantined areas.
Identify essential people, processes, technologies and other critical inputs where their absence would have the biggest negative impact on your business and create recovery strategies to minimize any disruption. This could include outsourcing, allowing more flexible teleworking options or developing commuting alternatives for your employees if public transportation is not available. Work with your supply chain partners and other service suppliers to ensure you have a back-up plan should there be a breakdown along the line. This may involve increasing inventory levels of high volume products/services.
2: Communicate with your employees, vendors, partners and customers
Distribute information and official updates from organizations like the WHO or the CDC with your employees so they understand the potential threats from COVID-19. Share information on your organization’s emergency preparedness and response plan and develop a platform that will encourage individuals to speak up if they start to develop symptoms and reassure them that self-reporting is safe. Ask them to quarantine themselves if they have been to areas where a virus has been reported.
3: Communicating with and educating your workforce
Employee health and safety is a key factor to mitigating the risks involved in the evolving outbreak. Be transparent with internal and external stakeholders about how you’re handling the outbreak with your workplace. Develop and distribute programs and materials covering the basic virus fundamentals. Educate your employees on your continuity plans and procedures so that your employees know what to expect if your company is impacted. Issue travel advisories and make sure your employees understand the resources available to protect them. Identify community sources for timely and accurate information. Ongoing communication about the virus will help your employees feel informed and safe.

4: Document Losses
We recommend that you document and quantify lost income, extra expense and employee injury/sickness due to infection in as much detail as possible. Historically speaking, larger uninsured economic events have sometimes experienced governmental intervention in the private insurance marketplace. COVID-19 could possibly be another example of an event that leads to governmental intervention. Those affected companies who can clearly quantify their loss would likely receive quicker and more equitable relief.
Simpson | McCrady appreciates the opportunity to service your commercial risk management and insurance needs. If you have any questions or concerns, please do not hesitate to contact our office.
ADDITIONAL INFORMATION
To access up to date information specific to COVID-19, please visit the CDC website giving background information on the outbreak and helpful tips on how to keep your workplace safe.
Yours in health,
The Simpson | McCrady Commercial Lines Team

Last update: March 11, 2020

Your Guide to The Costs of Flood Damage
Are you concerned about heavy rainfall or hurricanes in your town? No matter what size of home you live in the damage from an unexpected flood can be overwhelming. Below are three scenarios that can help you see the benefits of a Flood Coverage policy.
Are you concerned about heavy rainfall or hurricanes in your town? No matter what size of home you live in the damage from an unexpected flood can be overwhelming. Below are three scenarios that can help you see the benefits of a Flood Coverage policy.
Having flood insurance can get you back on track after a disaster, and back to doing the things you love. Contact us to speak with a trusted advisor.
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